GP’s appointment booking processes and bureaucratic justice - new scoping research

Title: Improving general practice appointment booking processes: bureaucratic justice and patient-centred reforms

Abstract: Priority-setting PPI work and research from the field of bureaucratic justice suggests that, to secure the highest satisfaction level and the best possible long-term outcomes for patients, we must not just strive for GP appointment booking processes to be perceived as efficient but also for them to be perceived as legitimate and just. Gathering data on such perceptions will require an interdisciplinary mixed-methods study, with the views of patients, GPs, administrators, system designers, and policymakers all instrumental in developing process interventions to improve experiences and perceptions of GP appointment booking processes.

Authors: Aisling Ryan, Jed Meers, Joe Tomlinson, Lina Gega, Andrew S Moriarty and Laura Jefferson

Publication: British Journal of General Practice

Link to paper: here.

Funder: SPARKS